Summary

This Privacy Policy describes what personal information (including data about you and your pet) we collect when you interact with our website or services, why we collect it, how we use and share it, and the measures we take to keep it secure. It also explains your rights under U.S. laws such as the California Online Privacy Protection Act and the California Consumer Privacy Act, and how you can exercise those rights. Finally, it details how and when we’ll notify you of updates to this Policy.

1. Introduction

At Fetch Focus Flourish, we are committed to protecting the privacy of our clients and their pets. This Privacy Policy applies to information collected via our website (https://www.fetchfocustraining.com) and any related services we provide.

2. Information We Collect

2.1 Client-Provided Information

Contact Details: Name, address, email, and phone number.

Pet Details: Breed, age, health conditions, behavior or training history.

Service Preferences: Chosen training programs, appointment notes, payment information.

2.2 Automatically Collected Information

Technical Data: IP address, browser type, device identifiers, and pages visited on our site.

Usage Data: Form interactions, session duration, and referral URLs.

2.3 Other Sources

Third-Party Providers: We may receive information from service partners (e.g., payment processors or analytics services) under confidentiality agreements.

3. Use of Information

We use the information we collect to:

Provide and Personalize Services. Tailor training plans and communications to your needs.

Communicate. Send appointment confirmations, reminders, progress updates, and occasional promotions.

Internal Improvements. Analyze usage trends to optimize our offerings and website performance.

4. Sharing of Information

We do not sell or rent your personal or pet data. We may share information in these limited cases:

Service Providers: With contractors who help operate our business (e.g., email platforms, payment processors), under strict confidentiality.

Legal Requirements: When required by law or to protect our legal rights.

Business Transfers: In the event of a merger, acquisition, or sale of assets, with notice and appropriate protections.

5. Data Security and Protection

We implement reasonable physical, technical, and administrative safeguards—such as encryption, access controls, and regular security reviews—to protect against unauthorized access, alteration, or destruction of your data, consistent with FTC guidelines.

6. Your Privacy Rights

6.1 General Rights

Access & Correction: You can request a copy of your personal data and ask us to correct inaccuracies.

Deletion: You may request deletion of your data, subject to legal or contractual retention requirements.

Opt-Out: You can opt out of marketing communications at any time by following instructions in our messages.

6.2 California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: What categories of personal information we’ve collected or shared in the past 12 months.

Right to Delete: Request deletion of personal information we hold about you.

Right to Opt-Out: Instruct us not to sell your personal information (we do not sell data).

Non-Discrimination: We will not discriminate for exercising your CCPA rights.

6.3 CalOPPA Notice

Under the California Online Privacy Protection Act, we:

Post a Conspicuous Link labeled “Privacy Policy” on our homepage and footer.Include “Privacy Policy” in the link text to ensure visibility.

7. Updates to This Privacy Policy

We may revise this Policy to reflect changes in our practices or legal requirements. When we do, we will:

Update the “Last Updated” date at the top.

Provide notice of material changes (e.g., via website banner or email).

Request consent if required by law.

8. Contact Us

If you have any questions or wish to exercise your privacy rights, please contact us at:

Fetch Focus Flourish

Email: [email protected]

Thank you for trusting Fetch Focus Flourish with your personal and pet information. We are dedicated to safeguarding your privacy at every step.